The thing is most of the times when I try to connect the drive after turning on the PC I face the issue that, my portable hard drive does not get recognized by Mac. On the other hand, when I connect it before turning on my Mac machine, it works fine. I would like to know that, whether is this some kind of a brand conflict of hard drive with my PC or not?

Mostly portable hard drives have the same issues on different computer systems. Well, most probably you would be using a laptop because such devices are needed more with them. Most of the people set their laptops to power saving mode that is why the USB or external storage devices do not get automatically adjusted. This can generate an electricity surge and so can interrupt the device drivers. Anyhow in this scenario you can go for either Disk Doctors Mac recovery services or else you can follow these steps to overcome this issue.

  • Go to Start and click on Control Panel
  • Choose Power Options
  • Now, adjust it to use Laptop power options scenario
  • Click on Save
  • Now connect your portable hard drive into your computer.

Hoping that by following above mentioned steps your problem has been resolved. In case, if it is still happening to you then contact at this number 1.800.347.5377 to follow more useful instructions.

Disk Doctors logo Toll Free - 1-800-347-5377 Intl Dial  - 1-770-840-8402
Disk Doctors logo Submit a Case

Customer Reviews

Thanks for your help. I was able to successfully restore many critical files from a corrupted hard disk. Your product saved me a great deal of time and trouble. Thank Your Very Much!
David Sauer

I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!
Skylar Stoleson
Director IT
TheDQTeamDOTcom

Many special thanks for your support in getting my drive issues handled. I am able to access all the files that were recovered. You guys are great!

I thought I was missing a folder until I realized I was searching under the wrong folder name.
I am happy! We are good and all is well!

Thank you.

Alice Arthur
Minister, Motivational Speaker
What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines?  My first instinct was to cry, then scream.  My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us.  I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work.  The following Friday I received one of the happiest calls of my life. My data had been completely recovered.  I cried and screamed again, this time with joy!  Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

Thank you!
Sandy McKellar, B.Sc. (Forestry)
My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

Thank you!
Bruce Butterfield President The Forbes Group Vienna, VA and Chicago, IL

>> more

Scroll to Top